Stevie’s Pizza in Milton, Massachusetts opened its doors in 2021, but the Pesiridis family behind it had been in the business for decades. After years of running restaurants the old-school way—pen, paper, and a cash register—owner Michael Pesiridis and his siblings decided it was time to modernize. “We fell in love with the location, the town, the community,” Michael says. “But we needed tools to run like the big chains.”
As delivery surged during the pandemic, their manual systems couldn’t keep up. “We were losing track of orders. It just wasn’t working anymore,” Michael recalls. That’s when they turned to FoodTec—and never looked back.
A Smooth, Fast Installation—Even During the Pandemic
In the summer of 2020, with COVID pushing most orders to takeout and delivery, Michael made the move to FoodTec. “Menu build, everything—done in about two to three weeks,” he says. Despite the challenges of the time, the installation team moved quickly, got the system up and running, and made the process easy from start to finish.
Driving Customer Visits With Loyalty, Email, and SMS
As soon as Stevie’s launched its FoodTec-powered loyalty program, email campaigns, and SMS text marketing, the results were immediate. “We used to see some customers once a week,” Michael says. “Now we see them twice.” Offers like “$5 off $30” or a free two-liter with a $30 order kept them coming back.
In Fall 2023, they launched SMS offers—and the impact was dramatic. “The first day we sent out an SMS blast, we did $1,000 in sales from that alone,” Michael recalls. “I was on the register that night watching all the offers come through. I couldn’t believe it.”
Weathering the Winter With Smart Promotions
Before using FoodTec, business always took a hit in the first quarter of the year. But their new online ordering tools and promotions helped keep things steady. “January and February used to be slow,” Michael says. “Now it’s way more consistent. The loyalty program and coupons keep people engaged and coming back.”
Real-Time Management, From Anywhere
With the FoodTec IQ mobile app (or as Michael calls it, “the manager’s app”), he’s able to keep an eye on all store activity. “I just used it the other day to order printer ribbons,” he says. “I can manage supply orders, check on staff—everything. It’s become part of how I run the stores.”
Whether it’s printer supplies or delivery tracking, the system helps Michael stay on top of operations even when he’s off-site. Features like performance reporting and delivery monitoring give him full visibility at his fingertips.
Accurate Orders, Faster Training
The POS system doesn’t just speed up ordering—it helps eliminate mistakes. “There’s really no room for error,” Michael says. The way they’ve set up the menu and order process makes it easy for anyone to take orders correctly. “It’s so simple that new hires are fully comfortable in just a few days. By the end of the week, they’re showing me features I hadn’t even noticed.”
Ready to Scale
Today, Stevie’s runs three locations and plans to open two to three more in the next two years. From loyalty and delivery tracking to voice-over-IP integration, Michael says, “We’ve got pretty much all the bells and whistles.” FoodTec has been the foundation for their growth—and the platform they’ll use to scale.
Want to Run Like the Big Chains?
Michael Pesiridis’s story is proof that with the right system in place, a family-run pizzeria can compete like the big guys. FoodTec has helped him streamline operations, drive consistent revenue, improve order accuracy, and plan for the future.
Ready to make a similar leap?